Refund policy

Withdrawal and Return Policy

As a consumer you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day on which you receive the goods.

To exercise your right of withdrawal, please inform us (Raspini Winery, Sackgasse 8, 79206 Breisach am Rhein, Germany, roberto@raspini-winery.com) by means of a clear statement, for example by email or via our withdrawal form.

We will refund all payments received from you, including standard delivery costs, without undue delay and at the latest within 14 days of receiving your withdrawal. We may withhold the refund until we have received the goods back. You bear the direct cost of returning the goods. You are only liable for any loss in value of the goods if this results from handling that was not necessary (for example, opened bottles).

Transport damage

Please report damaged or faulty deliveries within 7 days of receipt, with a photo, to roberto@raspini-winery.com, so that we can send a replacement quickly. Your statutory warranty rights remain unaffected.